Navigating Tenant Complaints: A Guide for Landlords

Navigating the choppy waters of tenant complaints can sometimes feel like a daunting task. However, with the right approach, you can turn these challenges into opportunities to demonstrate your commitment to your tenants and your property.

Promptness is paramount when it comes to addressing complaints. Whether it’s a maintenance issue or a noise disturbance, a swift response shows your tenants that their comfort and wellbeing are your priority. Remember, this doesn’t always mean an immediate resolution, but acknowledging the complaint and providing a timeline for action is a crucial first step.

Effective communication forms the bedrock of any complaint resolution. Listen attentively to fully understand the problem, and maintain professionalism, even if the complaint seems trivial or unfounded. A dash of empathy can go a long way in de-escalating situations and finding common ground.

Keeping a record of every complaint, along with the steps taken to resolve it, is invaluable. Not only does this help in tracking recurring issues, but it also provides legal protection should disputes arise.

Ensure that every complaint is treated with the same level of seriousness, and follow a consistent process for resolution. This approach ensures fairness and prevents accusations of discrimination or favouritism.

Adopt a problem-solving approach, focusing on finding a solution rather than assigning blame. If it’s a maintenance issue, arrange for repairs promptly. If it’s a dispute between tenants, mediate objectively to find a resolution that satisfies all parties involved.

Proactively addressing potential issues can prevent many complaints. Regular property inspections and maintenance can catch problems before they escalate.

Lastly, ensure your response to complaints complies with tenancy laws. This is particularly important for issues related to health, safety, and tenants’ rights.

In conclusion, handling tenant complaints effectively is crucial for maintaining a positive landlord-tenant relationship. By responding promptly, communicating effectively, keeping records, and focusing on solutions, you can turn complaints into opportunities to demonstrate your commitment to your tenants and property. Remember, a happy tenant leads to a peaceful, profitable rental experience.


Compare listings


Thank you for signing up and referring a friend

Your details have been submitted successfully.


Finding a mortgage

Buying a house is a massive investment and getting it just slightly wrong can be costly. Unless you have big savings, chances are you’re going to have to get a mortgage. It’s a loan secured against the property which means if you can’t meet the repayments the lender may repossess your home and sell it to get their money back.

The better you understand mortgages and everything to do with them, the better armed you will be to get the very best deal. With MMR in place, you’ll need to review your finances themselves before approaching possible lenders to see whether you can afford the monthly payments now and if interest rates go up, which they will…

What is MMR?

When it comes to finding a mortgage you have several options: mortgage brokers, individual banks or searching online. Again, it’s important to do your research. Searching online first, gives you a good idea of what’s available, but an independent mortgage broker can provide a more in-depth search and help you through the process. Being independent holds great value as they are not bias to any particular lenders or deals, they will give you their honest opinion and take away the stress of working your way through the mortgage market, they work for you to find you the best package to suit your requirements.

For more information on the current mortgage rules and deals, contact your local branch today to arrange an appointment.

Thank you for requesting a valuation.

We will be in touch shortly.


View your future home or get your instant valuation using the latest video calling technology and the expertise of our agents. Don’t delay the deal: get an accurate and fast valuation done today.